Why use us for debt solutions?
There are over 300 fee charging businesses offering debt management services to individuals, in addition to the ‘free sector’ – the Citizens’ Advice bureaux etc. With such a variety of businesses, which is the right one for you, and why should you choose National Money?
Personal service
- Are you happy to speak to someone who seems bored, and appears to read from a script?
- Are you used to being passed from one person to another before your query is sorted out?
- Are you happy to be treated as a number instead of a person?
If your answer to these questions is ‘Yes’, then our service is not for you!
Every one of our clients is looked after by a dedicated expert who is available at the end of a telephone, whatever the problem you encounter. Many of our competitors operate a ‘conveyor belt’ approach, where different staff handle different aspects of the work for clients, which means that clients do not enjoy the personal relationship and trust that can be built up by dealing with one person all the way through.
Our team ensure that they fully understand your financial situation and the impact this has upon your life. We are not simply after a sale, and are happy to discuss and offer suggestions about how you could help yourself by changing your budget etc, rather than direct you into a solution that might make some money for us, but is of no real benefit to you.
Our staff are hand picked for their dedication to great customer service. All of our team bring relevant experience and ‘life skills’ to the role, thereby ensuring that you will be treated with courtesy, understanding and respect. We are here to help, not judge and you can be assured of a personal, confidential approach. All of our clients are known on first name terms, not by reference numbers.
Unlike many of our competitors, we do not set limits on the amount of work we will carry out for our clients – we really do ‘go the extra mile’ for our clients.
Immediate response
Many businesses, particularly in the ‘free sector’, find it difficult to discuss your problems without an appointment and we are aware in some instances of waiting times of several weeks. This merely adds to the stress you are under as a result of the pressure from lenders etc, who are often unwilling to wait that long.
We start working for you as soon as you have returned your papers to us, unlike most if not all others in the industry, who will not act for you until you have made your first payment into the agreed plan. By adopting this approach we find better understanding from creditors, resulting in an easing of the pressure for immediate repayments.
Relationships with creditors
Our directors have a background in senior positions within the creditor industry, enabling us to fully understand the needs and ‘drivers’ of the lenders in their aims to recover outstanding debts. This extensive experience helps us to develop solutions which are good for our clients and the lenders, resulting in a greater likelihood of cooperation from creditors and less stress on our clients.
We have very good relationships with creditors through our contacts in their industry, smoothing the way for our clients. Our strong ethics and record of delivery against our proposals to creditors help to smooth our negotiations for our clients.
Call us on 08448 247 260 or ask us any Debt Management questions using the form below:
